Privacy Policy

1. Information We Collect

1.1 Personal Information

When you visit our website, make a booking, or interact with our services, we may collect certain personal information, which may include but is not limited to:

• Name
• Email address
• Phone number
• Billing address
• Payment information

1.2 Log Data:

Like many websites, we collect information that your browser sends whenever you visit our website. This may include your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

2. Use of Personal Information:

2.1 Provide Services:

We use the personal information we collect to provide you with the requested services, process your bookings, manage your reservations, and communicate with you regarding your bookings and any changes or updates.

2.2 Analytics

We utilise Google Analytics to gather information about how our website is accessed and used. This information helps us analyse trends, track user activity, and improve our website's functionality and user experience. Google Analytics may collect information such as your IP address, browser information, and other non-personally identifiable information. To learn more about how Google Analytics handles your data, please refer to Google's Privacy Policy.

3. Sharing of Personal Information:

3.1 Service Providers

We may share your personal information with third-party service providers who assist us in operating our website, providing services, and managing our business operations. These service providers are authorised to use your personal information only as necessary to provide the requested services to us.

3.2 Access Collins

For booking-related services, we use a booking tool called Access Collins, which is operated by Design My Night Ltd. When you make a booking through our website, your personal information will be collected and stored by Access Collins on our behalf. The information collected by Access Collins may include your name, contact details, booking preferences, and any other information you provide during the booking process. Access Collins handles your personal data in accordance with their own Privacy Policy, which can be found on their website.

3.3 Legal Requirements

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud or illegal activities.

4. Security

We take reasonable measures to protect the personal information we collect and store against unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

5.1 Opt-Out

You have the right to opt-out of receiving promotional emails from us. You can do this by following the unsubscribe instructions provided in the emails or by contacting us directly.

5.2 Access, Correction, and Deletion:

You have the right to access, correct, or delete your personal information held by us. If you would like to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

6. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after the posting of any revised Privacy Policy

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Xclusive Liverpool

Address:

70-74 Wood St, Liverpool L1 4DQ

Email: info@xclusiveliverpool.co.uk

Phone: 07496380564

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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